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Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Come join us at Fortune’s #1 Most Admired Companies in Medical Products.

Position Territory/Location

  • The territory is California.
  • Qualified candidates must currently live in the territory, preferably Orange County or San Diego.
  • Relocation assistance is not authorized for this position.

WHAT YOU’LL DO

The Sales Ambassador will be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Sales Ambassador operates as the primary account management contact with customer accounts; with a focus on growing new business, improve economic profitability; increase customer loyalty; business retention via contract renewal and closing new Informatics solutions. Additional functions include:

  • Act as trusted partner to existing customers
  • Build promoters and achieve targeted retention rate
  • Manage and drive development of accounts according to strategic account plan (i.e., value expansion and economic profitability)
  • Coordinate order, delivery, and billing

Position Accountability Scope

Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions. Makes decision on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • Bachelor’s degree or equivalent relevant experience required.
  • Minimum of five years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products, which may include:
  • Experience providing technical product application and/or hardware support -Experience interfacing with customers.
  • Strong people management and communication skills.
  • Trouble shooting/problem solving skills.
  • Computer skills (MS Office)
  • Ability to travel up to 50% in assigned territory and other domestic business locations.
  • Valid Driver’s License

Preferred

  • Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology or Commercial is preferred.
  • 2+ years’ relevant healthcare/sales experience
  • Experience interfacing with customers.
  • Strong people management and communication skills.
  • Trouble shooting/problem solving skills.
  • Proficient with MS Office (e.g., Word, Excel, and PowerPoint); internet savvy.
  • Shows ability to prioritize work independently.
  • Negotiation skills.
  • Demonstrated sales skills.
  • Commitment to customers; Service-minded
  • Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic environment as an opportunity to learn and grow.
  • Analyzes discrete issues and provide solutions; Identifies missing information or recognizes underlying issues; Organizes thoughts and information into clear explanations or presentations.
  • Anticipates, identifies and meets internal and external customer needs and requests; Negates and Resolves Conflicts; Maintains a professional demeanor, even under stressful conditions.
  • Makes logical timely decisions based on analysis and experience.
  • Effectively Manages Time; Prioritizes tasks and defines tasks necessary to meet goals; Organizes own activities and time to complete multi-faceted tasks and assignments; Manages daily workload related to call documentation; parts inventory and cycle count accuracy.
  • Demonstrates proficiency and works efficiently with computer and other digital devices.
  • Adheres to proper call documentation.
  • Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships.
  • Develops self by acquiring the skills, knowledge and experience to support the business direction of the organization and grow professionally.
  • Persuades others to support a course of action; acts proactively to originate actions to improve existing conditions and process.

To apply for this job please visit abbott.wd5.myworkdayjobs.com.